Michele shares her personal perspective on the Sandy Hook School response and recovery efforts. Based on her own experiences, those of victims, survivors, first responders, community leaders, educators, families, and children in the Sandy Hook and Newtown community, Michele outlines the challenges, successes, and lessons learned in the aftermath of tragedy and loss to better prepare others to respond and recover from emergencies, crisis, and disaster. She shares insights on emergency notification, communication, death notification, protection of victims and victims’ families, mental health needs and services, media management, and financial considerations, as well as other issues surrounding the response and recovery efforts within Sandy Hook and Newtown.​